FAQ's

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

If you are Purchasing from our online store then your order value must be above Rs.3000 to achieve free shipping otherwise if your order is less that the minimum order limit which is Rs.3000 then the site will not accept your order.

How long will delivery take?

It depends on your Location from where you are ordering. Your order will be dispatched on the same day and it will take from (1 to 10) days to reach you and it totally depends on your location.

What exactly happens after ordering?

Once you've reached at the checkout page with your final amount of payment you must fill the form on the screen with all your details and after filling the whole billing details you will be able to press the button below which says " Place Order on Whatsaap". Once you've pressed that button, your current order will be sent to our sales team and our sales team will sent you all the payment details like: a QR code on which you will do your payment. After doing the payment you must sent the screenshot of payment you did on the same number from which you recieved the QR code. After Crosschecking the payment status we will sent your order to our packing department and once your order is packed you will recieve a picture of your parcel with tracking id - (ABCXXXXXX) from the same whatsaap number ,that's the sign of your parcel being dispatched from our store.

Do I receive an invoice for my order?

Yes, you will be provided with a normal invoice with your ordered items written on it.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Once you've recieved a QR Code from our sales team on your whatsaap number, then you have to scan that QR Code from your Phonepay,Paytm,Googlepay or any online payment app to do the payment as per your billing amount. Once the payment is done that means your payment is being deducted from your bank aacount.

What should I do if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible after delivery. Share your order number, clear photos or a video of the product, and details of the issue. Our team will review your request and assist you with the appropriate replacement or resolution, subject to our return and replacement policy.
Can I change or cancel my order?

Yes, you can change or cancel your order if your payment is not done yet.

What is ``package tracking`` in my orders?

Once you do the payment you will recieve a Tracking-ID Slip immediately if your order is going through (Shree Maruti Courier), but if your location prefers (Shree Tirupati Courier) then you will recieve the Tracking-ID Slip by 5:30P.M to 6:00P.M